General conditions of sale

OCEAN AMBASSADORS is an SARL, registered in the Trade and Companies Register and
ESSAOUIRA Companies under number 3693 whose head office is located at
Boulevard Mohamed V – Essaouira – Morocco and whose ICE number is
001641559000020, subject to VAT. In accordance with Article 29 of Law No. 31-
08

The company “OCEAN VAGABOND HOLDING” publishes and operates the website
http://www.oceanvagabond.com/fr/ , online store, hotel reservation and other services
complementary.
To contact us:
mail [email protected]
phone: 00212 5 24 78 39 34

ARTICLE 1
PRODUCT AVAILABILITY
We only sell items that are available in stock or on
orders available from our suppliers.
You are informed of product availability in real time on the sheets
products.
Upon receipt of your order, we check the availability of the
product(s) ordered. In the event of unavailability, we undertake to
30 days from the validation of the order to deliver the product to you
ordered, either to offer you a similar product at a similar price, or to
you reimburse it by check or in the form of a credit.
The order validation date corresponds to:
– The date of the order in the case of payment by credit card online.
– The date of cash settlement in the case of cash settlement.
– The date of receipt of the transfer in the case of payment by transfer
In the event of an exceptional temporary stock shortage on one of the products
your order, we can with your agreement ship the products
available first and then the rest later.

ARTICLE 2
ELECTRONIC VALIDATION OF ORDERS
Any order on the oceanvagabond.com online shop involves 4 steps.

1/ adding items to the cart.
2/ entering your billing and delivery details.
3/ summary and final validation of your order.
4/ access to the payment method selected in your basket.
An order will be considered valid when these 4 steps have been completed.
properly carried out.

ARTICLE 3
PRICE
The online shop oceanvagabond.com reserves the right to modify its prices at
at any time but undertakes to apply the rates in force indicated at the time
of your order, subject to availability on that date. The price or rate
displayed includes the overall price or rate to be paid by the consumer
including value added tax, all other taxes, delivery cost
is displayed at the end of the transaction, once the delivery address has been entered.

ARTICLE 4
PAYMENT TERMS AND SECURITY
In all cases, payment is made in Dirhams or Euros.
According to the current tax law, the tax exemption applies to travelers who have residence
usual outside Morocco. VAT can be deducted from the price of the goods
purchased in Morocco in the same store, on the same day, for an amount
greater than 175 euros or 2000 Dh. Your purchases delivered to the customs territory of
Morocco subject to VAT are billed including VAT.
If you wish to benefit from a tax refund you can do so via the services of
our partner Global Blue.
You must notify us of this when you order so that we can
attach the appropriate forms.
You will find all the information on the website www.globalblue.com:
Payment Terms.
You can make the payment:
– By credit card in 1 installment:
Payment is made on a secure server of the bank through
the transaction body "CMI". Thus, no banking information will be given to you
concerning does not transit via the oceanvagabond.com site. Payment by

bank card is therefore perfectly secure; your order will thus be
recorded and validated upon acceptance of payment.
Please note that payments will be automatically made in 3D SECURE which
provides enhanced security for both the consumer and the
trader.
– By transfer:
Only possible for deliveries to Morocco.
Your order is then reserved for 5 days. Beyond this period, without
receipt of your transfer, it will be automatically cancelled. The order
will only be processed upon receipt of your transfer and after validation.
– By check:
Only possible for deliveries to Morocco.
 Security:
Your credit card details are encrypted using the protocol
SSL (Secure Socket Layer) and never transit in clear text over the network. The site
oceanvagabond.com does not retain these contact details under any circumstances after the
transaction. This is why they are requested from you again with each new transaction.
transaction on our site.
Retention of title clause:
The products remain the property of the oceanvagabond.com shop until
full payment of the order. However, from the time of delivery, the
The risks of the delivered goods are transferred to the customer.
Default of Payment:
The oceanvagabond.com shop reserves the right to refuse to carry out a
delivery or to honor an order from a consumer who would not have
not fully or partially settled a previous order or with which
a payment dispute is reportedly being administered.
Anti-Fraud Controls:
The oceanvagabond.com shop in collaboration with 3D Secure, controls all
orders that have been validated on its site. These checks aim to protect
the site of abusive practices operated by fraudsters. As part of these
procedures, we may be required to ask you for all the documents
required to release your order: proof of address and
debit in your name, etc.
These requests are made by email. The information provided
within the purchase order are subject to automated processing of
data for which 3D Secure is responsible.
This automated data processing aims to define a level
to analyze a transaction and combat bank card fraud. 3D

Secure and the merchant from whom you make your purchase are the recipients
data collected within the purchase order. Failure to transmit the
Your purchase order data prevents the completion and analysis of your
transaction. The occurrence of an unpaid amount due to fraudulent use
of a bank card will result in the registration of the voucher details
order associated with this unpaid amount within a payment incident file set up
implemented by 3D Secure.

ARTICLE 5
DELIVERY
General: 
The products are delivered to the delivery address you indicate when ordering.
order process.
All shipments are insured for the actual value of the merchandise.
We always advise you to check the goods at
time of delivery. Please note, in case of problems, keep
the original packaging must be present.
We accept no liability for delays due to strikes,
natural disasters…
Shipping costs: 
Shipping costs will be calculated automatically in the shopping cart and depend
selected products and delivery destinations.
Shipping times:
Any item available in stock is shipped within 48 hours. In all other
In this case, availability is specified on the product sheet.
All announced deadlines are calculated in working days. These are deadlines
means which correspond to the processing, preparation and delivery times
shipping time of your order (ex-warehouse). To this time, you must add the
Delivery time of the Moroccan Post Office.
Delivery times:
The ordered product is delivered by postal service or by carrier.
independent, depending on the nature of the product ordered and at the exclusive initiative of
rideinmorocco.com, at the address on the order form. The deadlines
announced are indicated upon departure from our warehouse.
The choice of delivery method depends on the destination, weight, volume and
of the value of the items.
From package to delivery:

You must check the conformity of the goods delivered at the time of
delivery and before signing the carrier's delivery note.
You must indicate on the delivery note and in the form of reservations
handwritten accompanied by your signature any anomaly concerning the
delivery (damaged product, box repackaged by the carrier with
using your own tape…). This check is considered as
carried out when the buyer or a person authorized by the buyer has
signed the delivery note.
You will also have to report any anomalies and anomalies by registered mail.
confirm your reservations to the carrier no later than 3 working days
following receipt of the item(s) and send a copy of this letter to
the following address:
OCEAN AMBASSADORS SARL /shop oceanvagabond.com
Customer Litigation Service
BP 103 – 44 002 Essaouira Main
Morocco
If the products need to be returned to us, they must be the subject of a
return request to our Customer Service within 7 days of the
delivery. Any claim made outside this period will not be accepted.
The return of the product can only be accepted in their original condition.
(packaging, accessories, instructions, etc.).
Please note, in the event of a problem, you must keep the original packaging.
If at the time of delivery the original packaging is damaged, torn, opened
you must absolutely check that it contains your entire order
and if necessary note a reservation on the delivery slip, specifying the
nature of the damage.
We advise you to carefully check your delivery address when
order summary. In case of error in the shipping address, the shipping costs
Port for a new shipment will be the responsibility of the customer.

ARTICLE 6
RIGHT OF WITHDRAWAL
Any request for withdrawal must be notified in writing (e-mail, fax or
letter) within 7 days of receipt of the order
by returning the return form provided in the
“AFTER-SALES SERVICE-RETURNS” section.
The consumer has a period of time:

• seven days to exercise your right of withdrawal;
• thirty days to exercise his right of withdrawal, if the supplier

does not honor its commitment to confirm in writing the information provided
in articles 29 and 32 of law n°31-08.
And this, without having to justify oneself, nor to pay penalties, with the exception, the case
if applicable, return costs.
The time limits mentioned in the preceding paragraph run from the date of
receipt of the goods or acceptance of the offer for the provision of services.
NB: Clear day: The clear day runs from midnight to midnight and during the period
concerned - the departure day, the end day and public holidays are not taken
into account.
When the right of withdrawal is exercised, the oceanvagabond.com shop is required
to reimburse, without delay, the consumer the total amount paid and at most
latest within 15 days following the date on which this right was exercised. Beyond that, the
amount due is, by operation of law, productive of interest at the legal rate in force.
The right of withdrawal cannot be exercised unless the parties have agreed otherwise.
otherwise, for the supply of goods made to the specifications of the
consumer or clearly personalized or which, due to their nature, do not
can be reshipped, but also, the right of withdrawal cannot be
exercised on goods likely to deteriorate or expire rapidly
or on the supply of audio or video recordings or software
computers when they have been unsealed by the consumer.
In accordance with articles 36, 37 and 38 of law n°31-08
Please note that the return costs, which will be your responsibility in the event of withdrawal,
for some of the products available on the site called “out of size”, either
length of more than 1.50m and/or a weight of more than 15kg such as boards
SUP, surf, paddles or others; you may be charged more than 800 dh
depending on the carrier chosen.
The product must be returned unused, new, in its original packaging and
accompanied by all its accessories.
The right of return cannot be exercised for items that can be copied:
DVDs, books…

ARTICLE 7
IN CASE OF EXCHANGE, HAVE
In the event of an item exchange, we reserve the right to
request a contribution to the shipping costs for the new shipment.
After this 14-day period, we reserve the right to take back the item
commercial one or more items at the same price or lower than the price
initial purchase.

This recovery will take place in the form of a commercial credit.
This credit will be limited in time (6 months unless otherwise stated on the credit) and
cannot be refunded under any circumstances.

ARTICLE 8
WARRANTY AND AFTER-SALES SERVICE
Legal guarantee of defects in the thing sold
The consumer has one year to bring an action
justice when the object sold is devoid of its promised qualities.
the legal guarantee assumed by the supplier for defects and hidden defects of
the thing sold and which applies in all cases. In accordance with the articles
65, 66 and 67.71 of law n°31-08
Conventional commercial warranty or manufacturer warranty
The commercial guarantee is 6 months on fashion items, clothing and
accessories.
The manufacturer's warranty (for resold technical items) is generally
one year, parts and labor for technical navigation items (excluding
The scope and duration of this warranty may, however, vary
depending on the manufacturers and the brand of the product.
You can consult the exact terms of the guarantees on the website of the
manufacturer or in the Product instructions.
Generally, commercial guarantees do not cover:
• replacement of consumables (batteries, bulbs, fuses, etc.).
• abnormal or non-compliant use of the products.
• damage due to the intervention of a repairer not approved by the
builder.
• damage resulting from an external cause (e.g. accident, shock,
over-inflation, oxidation, presence of sand, etc.).
• problems resulting from poor maintenance
You can consult the exact terms of the guarantees on the website of the
manufacturer or in the Product instructions.
We therefore invite you to carefully consult the instructions for use.
provided with the products and the exact terms of the commercial guarantees of which
products can be matched.
To benefit from the product guarantee, it is essential
to keep the purchase invoice for the product.
In all cases, the manufacturer's warranty is subject to the prior agreement of the
manufacturer. In the case of a product degraded during use (clothing
torn, unstitched, torn wing, broken paddle, broken board etc.), the

manufacturer may request a return of the product at your expense for an assessment (
this return can be requested either at the manufacturer's headquarters or at the headquarters of
OCEAN AMBASSADORS SARL. It is then up to the manufacturer to give
after assessment, an agreement or refusal for coverage of the guarantee
commercial.
It is important to note that free repair of a product does not mean
automatically an acceptance of warranty support, often the
The manufacturer may make a commercial gesture and carry out a repair as a
free while refusing to support the guarantee due to
misuse (shock, misuse, etc.). Only a written letter from the
manufacturer is deemed to be acceptance of the assumption of a manufacturer's warranty.
In the event of agreement to support the commercial warranty, only the part
defective can be taken care of, likewise the product can be either
repaired or changed according to the brand policy.
The oceanvagabond.com shop cannot be held responsible in the event of refusal.
from the manufacturer to apply its commercial warranty.
Please note that the cost of returning and resending the product to ensure the service of
commercial warranty (for exchange or repair) will be the responsibility of the customer.
Announcement Guarantee
The seller is responsible for the delivery of the package, the latter remains under his control
full responsibility until receipt by the buyer.
In the event of loss or damage during delivery, we will refund the full amount.
amount retained by the buyer.
The seller must also ensure that the purchased goods are delivered within a specified time frame.
reasonable. In the event of excessively long delays, the buyer may, if he wishes, cancel the
transaction even before the package arrives and the amount paid will be refunded in full.
refunded.
The seller agrees that the buyer can check the package before confirming its
purchase. The buyer may cancel his purchase if the purchased item does not suit him.
In order to be able to reimburse the seller, the latter must hold
a bank account in Dirhams. If this is not the case, the seller will have to
bear any costs associated with payment to a foreign account.

ARTICLE 9
USE OF COOKIES
When consulting our site oceanvagabond.com, cookies are
deposited on your computer, mobile or tablet. Our site is

designed to be particularly attentive to the needs and expectations of our customers.
This is among other reasons why we use cookies, for example:
to identify you and access your account, manage your shopping cart,
remember your consultations and personalize the offers we propose.
This page helps you better understand how the
cookies and how to use current tools to configure them. For more
for information click here.

ARTICLE 10
APPLICABLE LAW AND JURISDICTION
In the event of a dispute between the supplier and the consumer, and notwithstanding any
otherwise, the competent jurisdiction is the court to which the
consumer's domicile or place of residence or the jurisdiction of the place where
the event that caused the harm to the consumer's choice occurred.
In accordance with article 202 of law n°31-08